Centre of excellence

 Development of Executives

Executive development centre of ICT was established with a vision to develop necessary skills in the field of Telecom Management and engineering. This centre is offering more than 33 short term training programs in this year.

These training programs are open for every one especially designed for the telecom industry. Here Management courses and their contents are provided. Any one can register for the course. For further information please contact javosman@ictech.edu.pk, javaid.usman@ptcl.net.pk

Topic

Contents
MG 101
Human Resources Management
(25-26 Jan)

Introduction to HR Management, HR Challenges, HR Planning, HR Recruitment and Selection, HR Development, Employment Process. Compensation Management, Performance Management.  Employee Relations, HR Information System, Change Management, Leadership & Motivation,  Disciplining and Terminating Employees, Labour union and industrial laws .
MG 130
Customer Care
(26-27 Feb.) & (23-24 july)

Customer care concepts, Customer behavior,  Customer Satisfaction,   Communicating with customers,  Listening and speaking skills,  Handling difficult / Angry customer, Telco’s Billing and customer care, Use of information technology in customer care
MG 161
Telecom. Tariff and Regulations

(23-25 April)

Tariff rationalization and rebalancing, Tariff structures of telecom operators,  Tariff regulations 2004,  Overview of reference interconnection offer,  Overview of Telecom regulations, The role of competitions and regulations for the development of telecommunication markets, The role, functions and powers of PTA
MG 112
Communication Skills  

(16-17 May& 13-14) Dec.)

Speaking, listening, reading and writing  skills, Grammar and pronunciation skills,  Presentation skills,  Meeting skills,  Telephone skills,   Negotiation skills, Social etiquette,  Interviewing skills
MG 116
Financial for non-financial executives (27-29  Aug.)

 
MG 141
 Management Skills

(12-16 Nov.)

Introduction to Management Philosophies,  Management Environment,   Managerial Planning & Strategy,  Managing Resources, Managing Problems,  Management functions, Leadership, decision Making, Motivation